Shipping policy

SHIPPING POLICY

1. INTRODUCTION

This Shipping Policy applies to orders placed through https://beauty-era.com/ (the “Website”).

The Website is operated by NOBEL STARS - F.Z.E (Free Zone Establishment – Limited), License and Registration Number 51510, operating under the Beauty ERA brand (“Beauty ERA”, “we”, “us” or “our”).

This Policy explains how orders are processed, shipped and delivered.

Please review this Shipping Policy before placing an order.

This Policy should be read together with our Terms of Service, Privacy Policy and Return, Refund and Exchange Policy.

Nothing in this Policy limits any mandatory consumer rights available under the applicable laws and regulations of the United Arab Emirates.

2. SHIPPING DESTINATIONS

Beauty ERA delivers orders to the United Arab Emirates and to selected international destinations made available through the Website.

Available shipping destinations may vary depending on:

• The customer’s location;

• The products ordered;

• Courier availability;

• Customs or import restrictions;

• Applicable laws and regulations; and

• Operational or logistical limitations.

If a country or destination is available for selection during checkout, delivery is generally available to that destination, subject to final order review.

We reserve the right to suspend, restrict or discontinue delivery to any location where shipping is unavailable, prohibited, unsafe or commercially impractical.

3. ORDER PROCESSING

Orders are processed after:

• The order has been successfully submitted;

• The applicable payment transaction or installment purchase arrangement has been authorized or confirmed;

• The customer’s contact and delivery information has been verified where necessary; and

• The products are confirmed as available.

Orders are not shipped until the applicable transaction has been successfully confirmed through the checkout system.

Beauty ERA does not currently offer Cash on Delivery.

Available payment methods are displayed during checkout.

Where available and subject to eligibility, customers may select Deema as an installment service to divide the purchase amount into scheduled payments.

Deema is an installment service and is not the Website’s primary payment gateway, courier, fulfillment provider or delivery provider.

Orders placed outside normal business hours, during weekends or on public holidays may begin processing on the next applicable business day.

Order-processing times may be affected by:

• Public holidays;

• Promotional campaigns;

• High order volumes;

• Product availability;

• Payment or installment confirmation;

• Address verification;

• Courier availability; or

• Events outside our reasonable control.

4. DELIVERY TIME ESTIMATES

The estimated shipping or delivery time applicable to your destination may be displayed during checkout, included in your order confirmation or communicated by Customer Service.

Delivery time estimates begin after the order has been processed and dispatched, not necessarily from the date on which the order was placed.

All delivery periods are estimates only unless we expressly confirm a guaranteed delivery date in writing.

Estimated delivery times may vary depending on:

• The delivery country and city;

• The selected shipping method;

• Courier operations;

• Customs clearance;

• Public holidays;

• Weather conditions;

• Security or transportation restrictions;

• Remote-area delivery requirements;

• Incorrect or incomplete delivery information; and

• Other circumstances outside Beauty ERA’s reasonable control.

Beauty ERA will make reasonable efforts to deliver orders within the estimated period but cannot guarantee an exact delivery date where the delay is caused by a courier, customs authority, government authority or event outside our reasonable control.

5. SHIPPING FEES

Shipping charges are calculated based on factors that may include:

• Delivery destination;

• Package weight;

• Package dimensions;

• Products ordered;

• Courier charges;

• Selected delivery method; and

• Any applicable promotional shipping offer.

The applicable shipping charge will be displayed during checkout before the order is completed.

Customers will not be charged a shipping amount different from the amount accepted during checkout unless:

• The customer requests a change to the order or delivery method;

• The delivery address was incorrect or incomplete;

• Re-delivery is required;

• Additional charges are imposed because of a customer-requested change; or

• Additional payment is otherwise agreed with the customer.

From time to time, Beauty ERA may offer free or discounted shipping subject to specific:

• Countries or areas;

• Minimum purchase amounts;

• Products;

• Promotional codes; or

• Campaign periods.

Free-shipping promotions do not necessarily include:

• Return shipping;

• Exchange shipping;

• Re-delivery;

• Customs duties;

• Import taxes; or

• Remote-area surcharges,

unless expressly stated otherwise.

6. DELIVERY ADDRESS

Customers are responsible for providing complete and accurate delivery information, including:

• Full name;

• Country;

• City;

• Area or district;

• Building name or number;

• Street details;

• Apartment, office or unit number;

• Postal code, where applicable;

• Mobile telephone number; and

• Any delivery instructions reasonably required by the courier.

Beauty ERA is not responsible for delays, failed delivery or additional charges caused by incorrect, incomplete or outdated information supplied by the customer.

Please review your delivery information carefully before completing the order.

7. ADDRESS CHANGES

To request a delivery-address change, contact Customer Service immediately through:

Email:

admin@beauty-era.com

Telephone or WhatsApp:

+971 55 180 8826

Address-change requests are not guaranteed.

Once an order has been processed, packed, transferred to the courier or dispatched, it may not be possible to change the delivery address.

Where the courier accepts an address change, the customer may be responsible for:

• Additional shipping charges;

• Re-routing fees;

• Delivery delays; and

• Other charges resulting from the requested change.

8. ORDER CONFIRMATION AND TRACKING

After placing an order, the customer may receive an order-confirmation message through email, SMS, WhatsApp or another available communication channel.

Once the order is dispatched, tracking information may be provided where tracking is supported by the courier.

Tracking information may take some time to become active after the shipment has been handed to the courier.

Customers are responsible for reviewing tracking updates and remaining available to receive the shipment.

If tracking information is not received or does not update for an extended period, the customer may contact Beauty ERA Customer Service for assistance.

9. COURIER COMMUNICATIONS

The courier or delivery provider may contact the customer using the telephone number, SMS, WhatsApp or email address provided with the order.

Courier communications may include:

• Delivery scheduling;

• Address confirmation;

• Location requests;

• Delivery-status notifications;

• Customs-clearance requests; and

• Missed-delivery notifications.

Customers should respond promptly to reasonable courier requests.

Failure to respond may result in delay, failed delivery or return of the shipment to Beauty ERA.

10. DELIVERY ATTEMPTS

The number and timing of delivery attempts depend on the courier and destination.

If delivery cannot be completed because:

• The customer is unavailable;

• The customer does not respond;

• The address is incorrect or incomplete;

• Access to the delivery location is restricted;

• The customer refuses the shipment without a valid reason; or

• The customer fails to provide required delivery information,

the courier may:

• Attempt delivery again;

• Hold the package for collection;

• Charge a re-delivery fee; or

• Return the shipment to Beauty ERA.

The customer may be responsible for reasonable re-delivery, return-shipping or administrative costs caused by failed delivery where the failure was not the fault of Beauty ERA or the courier.

11. REFUSED OR UNCLAIMED SHIPMENTS

If a customer refuses or fails to accept a confirmed shipment without a valid legal or product-related reason, Beauty ERA may deduct reasonable costs incurred in connection with:

• Original shipping;

• Return shipping;

• Re-delivery;

• Customs or import processing;

• Courier handling; and

• Storage.

Any approved refund will be processed in accordance with our Return, Refund and Exchange Policy after the shipment has been returned, received and inspected.

Where the purchase was made using Deema installments, any approved refund may also require the related installment arrangement to be reviewed or adjusted.

Beauty ERA may restrict future orders from customers who repeatedly refuse or fail to accept confirmed shipments, to the extent permitted under applicable law.

12. PARTIAL AND SPLIT SHIPMENTS

An order containing multiple products may be delivered in more than one package.

This may occur because:

• Products are stored in different fulfillment locations;

• Different products require different handling;

• Part of the order is ready before the remaining products;

• Package-size or weight restrictions apply; or

• Separate shipping improves delivery efficiency.

Where an order is split into multiple shipments, the customer may receive separate tracking information for each package.

The absence of one package does not necessarily mean that an item is missing if another package remains in transit.

13. PRODUCT AVAILABILITY

All orders are subject to product availability.

In some cases, a product may become unavailable after an order is placed due to:

• Inventory discrepancies;

• Damage discovered during packing;

• Supplier issues;

• Simultaneous customer purchases; or

• Technical errors.

If a product becomes unavailable, Beauty ERA may:

• Contact the customer to offer an alternative product;

• Remove the unavailable product and refund the amount paid for it;

• Dispatch the remaining available products; or

• Cancel and refund the affected order.

Any approved refund will be handled in accordance with our Return, Refund and Exchange Policy.

Where the purchase was made using Deema installments, the related installment arrangement may need to be reviewed, cancelled or adjusted before the refund is completed.

14. INTERNATIONAL SHIPPING

International orders may be subject to:

• Customs inspections;

• Import restrictions;

• Customs duties;

• Import taxes;

• Clearance charges;

• Brokerage fees;

• Local delivery fees;

• Government approvals; and

• Additional documentation requirements.

International delivery periods may be longer than domestic delivery periods due to customs clearance and cross-border transportation.

15. CUSTOMS DUTIES AND IMPORT TAXES

Unless expressly stated during checkout that duties and taxes are included, the customer is responsible for any:

• Customs duties;

• Import taxes;

• Brokerage fees;

• Clearance fees;

• Government charges; or

• Other charges imposed in the destination country.

These amounts are not controlled by Beauty ERA and may be collected by:

• Customs authorities;

• Government authorities;

• Courier companies;

• Logistics providers; or

• Other third parties.

Customers should consult their local customs authority if they require information about possible import charges before placing an order.

Beauty ERA is not responsible for delays caused by customs clearance or the customer’s failure to pay applicable import charges.

Customs duties, taxes and charges paid directly to government authorities, couriers or third parties are generally non-refundable by Beauty ERA.

16. IMPORT RESTRICTIONS

Customers are responsible for ensuring that products ordered from the Website may legally be imported, possessed and used in the destination country.

Certain countries may restrict or prohibit the import of:

• Cosmetics;

• Skincare products;

• Supplements;

• Vitamins;

• Collagen products;

• Oral strips;

• Gummies;

• Food products; or

• Other regulated goods.

Beauty ERA may refuse or cancel an order if we become aware that shipment is prohibited or materially restricted.

However, availability of a destination during checkout does not guarantee that every product may be imported without approval.

Where a shipment is rejected, confiscated, destroyed or returned by customs due to restrictions applicable in the destination country, any refund will be considered after deducting applicable shipping, return, customs or handling charges, except where the issue resulted from an error by Beauty ERA or applicable law requires otherwise.

17. DELAYED SHIPMENTS

Delivery delays may occur due to circumstances including:

• Customs clearance;

• Courier disruptions;

• Public holidays;

• Severe weather;

• Transportation interruptions;

• Government restrictions;

• Security incidents;

• Natural disasters;

• Epidemics or public-health measures;

• Strikes;

• High seasonal demand;

• Remote-area delivery; or

• Incorrect customer information.

Where we become aware of a significant delay, we may contact the customer using the information provided with the order.

A delivery delay does not automatically qualify an order for a refund where the shipment remains in transit and delivery is still reasonably expected.

Customers should contact Customer Service if a shipment substantially exceeds the communicated delivery estimate.

18. LOST SHIPMENTS

If tracking indicates that a shipment may be lost, contact Customer Service at:

admin@beauty-era.com

or:

+971 55 180 8826

Beauty ERA may coordinate with the courier to investigate the shipment.

The customer may be required to provide:

• Order number;

• Full name;

• Delivery address;

• Telephone number;

• Tracking number; and

• Any correspondence received from the courier.

A refund or replacement will be considered after the courier investigation confirms that the shipment is lost or cannot be delivered.

Beauty ERA will not issue duplicate refunds or replacements for the same shipment.

Where the purchase was made using Deema installments, any approved refund will also take the related installment arrangement into account.

19. DAMAGED PACKAGES

Customers should inspect the exterior of the package at delivery where reasonably possible.

If the package appears materially damaged, opened, crushed, wet, leaking or tampered with, the customer should:

• Inform the courier where possible;

• Photograph the package before opening it;

• Photograph the shipping label;

• Photograph the products and internal packaging; and

• Contact Beauty ERA Customer Service promptly.

Reports concerning damaged, incorrect or missing products must be submitted in accordance with our Return, Refund and Exchange Policy.

Packaging damage alone may not qualify for a refund where the product inside remains complete, safe and undamaged.

20. INCORRECT OR MISSING PRODUCTS

If an order contains:

• An incorrect product;

• An incorrect quantity;

• A missing product; or

• An incomplete package,

the customer must contact Beauty ERA within the period stated in our Return, Refund and Exchange Policy.

The customer should provide:

• Order number;

• Photographs of all products received;

• Photograph of the outer shipping package;

• Photograph of the shipping label; and

• Details of the incorrect or missing product.

Where the issue resulted from a confirmed Beauty ERA error, we will arrange an appropriate remedy in accordance with our Return, Refund and Exchange Policy.

21. TITLE AND DELIVERY CONFIRMATION

A shipment may be considered delivered when the courier records delivery to:

• The delivery address provided with the order;

• The customer;

• A person reasonably appearing authorized to accept the shipment;

• Building reception;

• Security personnel;

• A mailroom; or

• Another location or person specifically authorized by the customer.

Customers should ensure that a trusted person is available to receive the shipment where delivery is made to a shared or commercial address.

If tracking shows the order as delivered but the customer cannot locate it, the customer should:

• Check with household members;

• Check with building reception or security;

• Review the delivery location;

• Contact the courier; and

• Contact Beauty ERA promptly.

We may request proof of delivery or open an investigation with the courier.

22. PURCHASES USING DEEMA INSTALLMENTS

Where available during checkout and subject to eligibility, customers may use Deema to divide the purchase amount into scheduled installments.

Deema is an installment service and is not Beauty ERA’s payment gateway, courier, fulfillment provider or delivery provider.

Orders purchased using Deema installments are subject to the same processing, shipping and delivery conditions that apply to other prepaid online orders.

An order using Deema installments will only be processed after the applicable purchase and installment arrangement have been successfully confirmed through the checkout system.

Approval to use Deema is subject to Deema’s eligibility requirements, terms and procedures.

Beauty ERA does not control whether a customer is approved or declined for an installment arrangement.

The use of Deema does not change:

• Shipping charges;

• Delivery estimates;

• Courier procedures;

• Return and exchange conditions; or

• The customer’s responsibilities under this Policy.

If an order purchased using Deema installments is cancelled, returned, lost or otherwise approved for a refund, any related refund or installment adjustment will be handled in accordance with:

• Our Return, Refund and Exchange Policy;

• Deema’s applicable procedures; and

• The procedures connected with the original transaction.

Customers must continue to comply with any scheduled installment obligations until they receive confirmation that the applicable cancellation, refund or adjustment has been completed.

23. RETURNS AND EXCHANGES

Shipping a product to the customer does not change the requirements of our Return, Refund and Exchange Policy.

Products must not be returned without contacting Beauty ERA and receiving return instructions.

Return and exchange shipping costs are determined according to:

• The reason for the return;

• The product’s condition;

• Whether the issue resulted from an error by Beauty ERA;

• The delivery destination; and

• The applicable Return, Refund and Exchange Policy.

The full Return, Refund and Exchange Policy is available at:

https://beauty-era.com/policies/refund-policy

24. CUSTOMER SERVICE AND BUSINESS INFORMATION

For questions about shipping, delivery, tracking or an order, contact:

Legal and licensed business name:

NOBEL STARS - F.Z.E

Legal form:

Free Zone Establishment – Limited

Store and brand name:

Beauty ERA

License and Registration Number:

51510

Registered business address:

Ajman Free Zone, C1 Building, Ajman, United Arab Emirates

Website:

https://beauty-era.com/

Customer Service email:

admin@beauty-era.com

Telephone and WhatsApp:

+971 55 180 8826

25. CHANGES TO THIS SHIPPING POLICY

Beauty ERA may update this Shipping Policy from time to time to reflect changes in:

• Shipping destinations;

• Courier providers;

• Delivery methods;

• Shipping rates;

• Payment or installment methods;

• Business operations;

• Applicable laws; or

• Regulatory requirements.

The updated Policy will be published on the Website with a revised “Last updated” date.

The Shipping Policy applicable to an order will generally be the version published at the time the order was placed, subject to mandatory legal requirements.

26. RELATED POLICIES

Terms of Service:

https://beauty-era.com/policies/terms-of-service

Privacy Policy:

https://beauty-era.com/policies/privacy-policy

Return, Refund and Exchange Policy:

https://beauty-era.com/policies/refund-policy